Blog
Perspectives from the field
Guest posts from operators, agencies, and thought leaders across B2B tech.
Verint Survey: A Third of Contact Center Agents Still Plan to Quit, Despite AI
A new Verint survey of 1,000 contact centre agents shows nearly a third plan to quit within six months, and the workflow tasks driving burnout are the same ones AI agent-assist tools are supposed to have already solved.
Bhavika J
EU Pay Transparency Deadline Passes, Only Four Countries Comply
The EU's pay transparency deadline passed on June 7 with just four of 27 member states compliant, leaving multinational payroll and HR teams operating under a patchwork of national rules with no single go-live date.
Bhavika J
The FinOps Playbook for Snowflake and Databricks Costs
A look at why consumption-based pricing makes warehouse bills unpredictable, and the specific levers data teams use to keep Snowflake and Databricks spend under control.
Bhavika J
RBI Exempts Small NBFCs as Europe's Crypto Grace Period Expires
India relaxed registration rules for low-risk lenders as the EU's grace period for unlicensed crypto firms ran out, both changes taking effect on the same day while US regulators race toward their own stablecoin rule deadline.
Bhavika J
Conversation Intelligence, Explained: What AI Hears on Sales Calls
A plain look at what conversation intelligence software actually records and scores on sales calls, and what buyers should check before rolling it out to a team.
Bhavika J
Azure Retires Legacy Reserved Instances as Cloud Governance Tightens Everywhere
Microsoft's July 1 cutoff on legacy Azure reservations arrived alongside new AWS image-provenance tooling and a CNCF admission that most platforms weren't built for production AI, three signals that cloud commitment and governance models are being rewritten in the same window.
Bhavika J
Amazon's Ad Consent Deadline Lands as Google Shrinks Its Data Window
A look at three ad platform changes landing in late June 2026: Amazon's consent enforcement deadline, Google's cut to 37 months of ad data retention, and Google's rewrite of phone call attribution.
Bhavika J
Texas Parks and Wildlife Vendor Breach Exposes Data on 3 Million
A breach at a third-party license vendor exposed driver's license and passport numbers for more than three million Texas hunting and fishing license holders.
Bhavika J
Asana's First Acquisition in 18 Years Exposes a Pricing Gap
Asana bought the no-code AI agent builder StackAI for $75 million, and its per-seat pricing model has no obvious place to put what it just acquired.
Bhavika J
Mistral Bets on Factories, Not Chatbots, With New Funding Talks
Mistral AI is in talks to raise about $3.5 billion weeks after launching an industrial engineering product with Airbus, BMW and EDF as customers.
Bhavika J
Prime Day Grew 9% While the Average Cart Kept Shrinking
Amazon's four-day Prime Day set a spending record in June, but the underlying order data shows shoppers buying in smaller, more frequent batches, a pattern that looks a lot like quick commerce.
Bhavika J
Assort Health Raises $120M Series C to Scale AI Patient Access Agents
Assort Health closed a $120 million Series C led by Menlo Ventures, reaching a $1.2 billion valuation to expand its AI voice agent platform for scheduling, intake and referrals across specialty practices and health systems.
Bhavika J