Blog
Perspectives from the field
Guest posts from operators, agencies, and thought leaders across B2B tech.
What Five9, NICE and Twilio's Earnings Reveal About Contact Center AI
Q1 2026 earnings from three of the largest contact center software vendors show AI revenue growing far faster than the platforms it sits on, a steadier measure of adoption than the resolution-rate numbers vendors publish about themselves.
TechShorts Newsroom
Mastercard Closes BVNK Deal as US and India Rewrite Payment Rules
Mastercard finished buying stablecoin infrastructure firm BVNK the same month the SEC proposed new crypto asset rules and India's Parliament reopened the door to charging merchants for UPI.
Bhavika J
Why Apache Iceberg's Catalog Layer Is Still Not Fully Open
A look at what Apache Iceberg actually standardized, why Snowflake and Databricks are racing to open their catalogs to each other, and where that openness still runs into limits.
Bhavika J
UK Brings BNPL Under Full Regulation as India Links UPI to Nepal
The UK's Financial Conduct Authority brought buy now, pay later lending under full regulation on July 15, while India and Nepal went live with a real-time UPI-to-NPI remittance link, two moves that show short-term credit and cross-border payments both maturing into licensed infrastructure this year.
TechShorts Newsroom
How Microsoft Turned a Price Increase Into a Packaging Update
A look at how Microsoft folded a July 2026 price increase into new feature bundles, and what that means for procurement teams sizing up enterprise SaaS renewals this year.
Bhavika J
What Tail Spend Is, and Why Most Procurement Teams Still Miss It
A look at tail spend, the fragmented long-tail purchasing that most procurement teams still don't control, and the three types of tools built to bring it under management.
Bhavika J
Alibaba Ships Qwen3.8-Max While AI Funding Keeps Accelerating
A look at four AI developments from the first two weeks of August: Alibaba's new flagship model, Nvidia's stake in Ilya Sutskever's Safe Superintelligence, a $2 billion raise for AI data center builder Firmus, and a $150 million round for enterprise voice-agent startup HappyRobot.
Bhavika J
Shopify's Q2 Earnings Show Where AI Commerce Competition Really Sits
A look at what Shopify's second-quarter results and Google's new commerce protocol reveal about where the real competition in AI-driven retail is happening.
Bhavika J
Anthropic's Revenue Hits $65 Billion as Compute Demand Outpaces Supply
A look at Anthropic's $65 billion revenue run rate, its $10 billion compute bet on a six-month-old infrastructure startup, and the open-weight models Alibaba and Zhipu shipped the same month.
Bhavika J
Atlassian, Microsoft and ServiceNow Are Rewriting the SaaS Contract
A look at how Atlassian's Data Center retirement, Microsoft's Copilot bundling and ServiceNow's shift to consumption pricing each take away a different lever buyers used to control their software costs.
Bhavika J
Google Forces AI Max Migration; Meta and States Tighten Rules
Google's forced move to AI Max, Meta's retired opt-out and new state privacy laws all landed within weeks of each other, and each one changes what a marketing team can see or control.
Bhavika J
CISA Confirms Active Exploitation of Max-Severity Oracle Flaw
CISA added a maximum-severity Oracle WebLogic Server Proxy Plug-in flaw to its exploited vulnerabilities catalog, giving federal agencies three days to patch a bug Oracle fixed seven months earlier.
Bhavika J