Blog
Perspectives from the field
Guest posts from operators, agencies, and thought leaders across B2B tech.
DOL's H-1B Wage Rule Could Add $14,000 to Sponsorship Costs
A US Department of Labor proposal would raise required wages for H-1B, E-3 and PERM sponsorships by as much as 30 percent, with the public comment period running through May 26, 2026.
Bhavika J
First Contact Resolution Measures Three Different Things Depending on Who Reports It
An explainer on how first contact resolution is measured, why three counting methods produce three different numbers for the same call volume, and what to check before trusting a vendor's FCR claim.
Bhavika J
Stablecoin Deal Splits Washington as RBI Moves to Cap India's Wallets
A Senate stablecoin yield compromise draws bank opposition in Washington the same week India's central bank proposes hard caps on prepaid wallets and person-to-person transfers.
Bhavika J
Meta Cuts Attribution Windows as Google's Ad Tech Case and Privacy Laws Collide
A look at four changes landing as 2026 opens: Meta's cut to ad attribution windows, Google's EU ad tech antitrust remedy, continued CDP consolidation, and three new state privacy laws.
Bhavika J
OpenAI Rushes GPT-5.2 Out After Google's Gemini 3 Gains Ground
A compressed model release cycle between Google and OpenAI, an open-weight challenger from Mistral, and two large funding rounds for AI agent security show where enterprise AI spending is actually moving this quarter.
Bhavika J
The Second Half of 2025 Reset Leverage in Enterprise SaaS
Microsoft's discount rollback and three multibillion-dollar acquisitions between August and December 2025 moved enterprise software pricing power away from buyers heading into 2026 renewals.
Bhavika J
Retail Automated the Sale in 2025, But Not the Register
A look back at 2025's holiday data shows retailers racing to automate shopping with AI agents while continuing to pull self-checkout machines out of the same stores.
Bhavika J
FDA Opens TEMPO Pilot for Chronic-Disease Digital Health Devices
The FDA began accepting applications this week for TEMPO, a pilot that lets selected digital health device makers operate under relaxed premarket rules while they collect real-world outcomes data tied to a new Medicare chronic-care payment model.
Bhavika J
Source-to-Pay Explained: What It Covers and How to Evaluate It
A plain explanation of what source-to-pay software actually does, why supplier risk monitoring and spend management have merged into it, and what to check before buying.
Bhavika J
Contact Center AI: What the Data Actually Shows
A look at what Gartner's surveys, an MIT study and Klarna's own reversal show about voice AI and support automation, set against how vendors pitch it.
Bhavika J
India's New Labour Codes and US Pay Laws Reshape 2026 HR Compliance
A look at three workforce compliance resets landing at once: India's four labour codes now in force with draft rules out for comment, two new US state pay disclosure laws effective January 1, and a federal court upholding the $100,000 H-1B fee.
Bhavika J
Snowflake and Databricks Just Opened Up Their Data Catalogs to Rivals
An explainer on why both major data platforms spent 2025 opening their catalog layers, and what that shift actually changes for anyone buying a warehouse or lakehouse.
Bhavika J